StayMonth Terms of Service

These Terms govern the basic matters regarding the use of the monthly short-term housing intermediary platform (hereinafter "Service") operated by StayMonth (hereinafter "Company").

1. "Service": All functions provided by the Company through its website and app, including accommodation brokerage, booking, payment, and deposit management
2. "Host": A member who registers and rents out accommodations on the Service
3. "Guest": A member who books and resides in accommodations through the Service
4. "Booking": A confirmed state in which a Guest has submitted a move-in request for an accommodation, the Host has approved it, and the Guest has completed payment
5. "Deposit": A sum of money securely held by the Company in a dedicated deposit corporate account, separate from general operating funds, as a safeguard against physical damage and loss of belongings upon check-out

1. The Company is an online intermediary platform that mediates accommodation rental transactions between Hosts and Guests, and is not a party to the lease agreement.
2. The Company does not guarantee the accuracy of accommodation information registered by Hosts, the condition of accommodations, or the conduct of Hosts or Guests, and shall not bear direct liability for any damages arising therefrom.
3. However, the Company operates safeguards such as secure deposit segregation, dispute mediation, and identity verification to ensure transaction safety.

1. This Service is available only to adults aged 18 or older for registration and use (including payments). Minors are strictly prohibited from signing up or making bookings.
2. Registration is required to use the Service, and users must agree to these Terms and the Privacy Policy upon signing up.
3. Members must provide accurate and up-to-date information; providing false information may result in restricted access to the Service.
4. Accounts are for personal use only and may not be transferred or lent to others.
5. The Company may suspend or delete an account in any of the following cases:
   • Registration with false information
   • Confirmed fraud or misconduct
   • Violation of these Terms or applicable laws
   • Causing serious harm to other members

1. All bookings made through the Service must be for a minimum of 30 nights (1 month).
2. A booking request must be approved by the Host to be confirmed; if the Host does not approve, the booking is not established.
3. Once the Host approves, the Guest must complete payment within 24 hours, and the booking is confirmed upon payment completion.

1. Accommodation fees include monthly rent, utilities (electricity, water, maintenance fees) all-inclusive (All-in). There are no separate utility payments.
2. The Company may charge Guests a service fee for the intermediary service, which will be clearly displayed at the time of payment.
3. All payments must be made through payment methods designated by the Company; direct payments outside the platform are prohibited.

1. The deposit is held in a separately designated deposit-only account to prevent commingling with the Company's general funds, and is not paid directly to the Host.
2. The deposit may only be deducted in cases of physical damage, severe contamination, or loss of belongings.
3. After check-out, the Host must submit evidence of damage (photos) within 48 hours; failure to do so will result in the deposit being automatically refunded to the Guest.
4. In the event of a dispute regarding deductions, the Company will review evidence from both parties and make a final determination.
5. Details of the deposit policy can be found in the separate Deposit Policy.

1. When a Guest cancels, refunds are issued according to the following criteria:
   • More than 30 days before check-in: 100% refund of accommodation fees
   • 14 to 30 days before check-in: 75% refund of accommodation fees
   • 7 to 14 days before check-in: 50% refund of accommodation fees
   • Within 7 days of or on the day of check-in: No refund

   * Cancellation penalties shall not exceed the first month's monthly rent.

2. Service fees are not eligible for refund.
3. If the Host unilaterally cancels a booking, the Guest will receive a full refund, and the Host may be subject to additional penalties.

1. When a booking is cancelled due to reasons attributable to the Guest and a cancellation penalty is incurred, the Company shall pay the Host the remaining amount after deducting the brokerage commission (VAT excluded) from the total penalty amount.
2. Settlement payments to the Host are made after the Guest's payment is completed and the Company's settlement process is finalized.
3. Details regarding settlement are governed by the settlement policy in the Host dashboard.

1. Hosts must accurately register accommodation information (photos, amenities, location, etc.).
2. CCTV installation inside accommodations is prohibited. Violations will result in immediate account suspension and legal action.
3. Major facilities (heating/cooling, Wi-Fi, hot water, etc.) must be maintained in proper working condition.
4. Hosts must ensure basic hygiene (cleaning) of the accommodation before Guest check-in.
5. Requesting direct payment from Guests outside the platform is prohibited.

1. Guests must comply with the house rules of the accommodation.
2. Guests must use the accommodation with the duty of care of a prudent manager and are responsible for any damage caused by intent or negligence.
3. Upon check-out, Guests must perform basic tidying up and waste separation.
4. Making direct payments to the Host outside the platform is prohibited.

1. If the Guest discovers serious defects in the accommodation (defects making it uninhabitable) within 48 hours after check-in, they may report it to the Support Center.
2. If the Company reviews the report and confirms the defect, a full refund and alternative accommodation referral will be provided.

1. In the event of a dispute between a Host and a Guest, resolution shall first be attempted through mutual consultation between the parties.
2. If mutual consultation fails, the Company's operations team will review evidence from both parties and provide final mediation.
3. If there is an objection to the Company's mediation decision, a lawsuit may be filed with the competent court under the laws of the Republic of the Philippines.

1. The Company shall not bear direct liability for damages arising from the lease relationship between the Host and Guest.
2. The Company shall not be liable for service interruptions or delays caused by circumstances beyond its control, including natural disasters, government regulations, or financial institution failures.
3. The Company's total liability shall not exceed the amount paid by the Guest for the relevant booking.

Members shall not engage in any of the following activities:

• Signing up or making bookings using false information or another person's information
• Installing CCTV or hidden cameras inside accommodations
• Soliciting direct transactions outside the platform
• Fraud, money laundering, false insurance claims, or other misconduct
• Discrimination, verbal abuse, threats, or stalking of other members
• Any activity that disrupts the normal operation of the Service

1. The Company may amend these Terms to the extent not in violation of applicable laws.
2. When the Terms are amended, notice shall be given within the Service at least 7 days prior to the effective date; for changes unfavorable to members, at least 30 days' prior notice shall be provided.
3. Members who do not agree to the amended Terms may withdraw their membership; continued use of the Service after the effective date shall be deemed as consent to the amended Terms.

1. These Terms shall be interpreted and governed by the laws of the Republic of the Philippines.
2. The courts of Makati City, Metro Manila, Philippines shall have exclusive jurisdiction over any disputes arising from the use of the Service.