Safety & Trust

All hosts and guests must complete identity verification before using the service. You must submit your real name and a copy of your ID, which is then reviewed and approved by an administrator.

• Submitted personal information is stored with encryption and is not used for purposes other than verification.
• Verification records are retained for 6 months in accordance with applicable data protection laws, after which they are destroyed.
• Upon successful verification, a "Verified" badge is added to your profile.

Deposits paid by guests are securely held in a StayMonth dedicated account. They are not transferred directly to the host and are settled after a check-out inspection.

• If the host does not submit evidence of damage within 48 hours after check-out, the full deposit is automatically refunded.
• In case of a dispute, the StayMonth operations team will mediate, and the final decision is binding on both parties.

For more details, please refer to the Deposit Policy.

If a guest discovers a critical defect that makes the property uninhabitable within 48 hours of moving in, they are entitled to a full refund of both the rent and deposit.

• Critical defects include: water leaks, pest infestations, electrical/plumbing failures, significant discrepancies from the listed information, etc.
• The host must comply with the immediate refund process, and the system will withhold payment.

All bookings are confirmed through host approval and guest payment within the platform.

• Booking details (move-in date, move-out date, monthly rent, deposit) are clearly displayed before payment.
• Confirmed booking details can be reviewed at any time from the dashboard.

Hosts are obligated to maintain a safe and comfortable property environment.

• Installation of CCTV inside the property is strictly prohibited.
• Proper maintenance of facilities is the responsibility of the host.
• The listed property information must match the actual condition of the property.

In the event of a dispute between a host and a guest, the following procedure applies.

1. Attempt direct resolution between the parties (communication via chat)
2. If no agreement is reached, request mediation from the StayMonth operations team
3. Operations team mediation (decisions based on photo evidence and booking records)
4. The final decision is binding on both parties

• Registering false property information or using photos that significantly differ from reality
• Soliciting off-platform direct transactions
• Unauthorized use of another person's account or posting fake reviews
• Illegal activities within the property
• Verbal abuse, threats, or discriminatory behavior toward other members