Cancellation & Refund Policy

When a guest cancels a booking, refunds are issued based on the remaining time until the scheduled check-in date. Deposits are handled separately and are fully refunded upon cancellation.

※ Cancellation fees shall not exceed one month's rent.

※ The platform service fee (10%) is non-refundable.

If a guest discovers a critical defect that makes the property uninhabitable within 48 hours of check-in, they are entitled to a full refund of both the accommodation fee and deposit, regardless of the refund tiers in Article 1.

• Examples of critical defects: severe leaks, pest infestations, electrical/plumbing failure, significant discrepancies from listing information
• The host must process an immediate refund, and the system will withhold payment to the host.

If a host unilaterally cancels a confirmed booking, the following penalties apply:

• Full refund of accommodation fee and deposit to the guest
• Cancellation penalty deducted from the host's payout
• Repeated cancellations may result in listing restrictions or account suspension

If a guest checks out early due to personal reasons:

• The deposit is settled based on property condition only; if there is no damage, it is fully refunded.
• Refund of remaining accommodation fees is subject to mutual agreement with the host or separate refund terms.
• In cases of unauthorized checkout (unreachable for 24+ hours with no belongings), actual costs (e.g., key replacement fees) may be deducted.

For detailed deposit refund information, please refer to our Deposit Policy.

• If the host does not submit damage photos within 48 hours of checkout, the deposit is automatically refunded in full.
• For deductions, dual evidence is required: photos (within 48 hours) + repair estimates (within 72 hours).
• If both parties cannot reach an agreement, the StayMonth operations team will make a final arbitration decision.

• Refunds are processed to the original payment method.
• For international accounts, refunds can be received via Wise or PayPal.
• Refund processing may take 3–7 business days depending on the payment method.